Certificate IV in Hospitality Management

Certificate IV in Hospitality Management
Starts from:Tue, September 20, 2016
Rs. 190,000 Enrol Now
Campus Location

Negombo, Sri Lanka,Negombo,Sri Lanka

Units of Study
  • BSBDIV501 Manage diversity in the workplace
  • SITHIND004 Work effectively in hospitality service
  • SITXCCS007 Enhance customer service experiences
  • SITXCOM005 Manage conflict
  • SITXFIN003 Manage finances within a budget
  • SITXHRM001 Coach others in job skills
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXWHS003 Implement and monitor work health and safety practices
  • SITXFSA001 Use hygienic practices for food safety
  • Group B Accommodation Services – Front Office, Housekeeping and Porting
  • SITEEVT001 Source and use information on the events industry
  • SITEEVT002 Process and monitor event registrations
  • SITEEVT003 Coordinate on-site event registrations
  • SITEEVT004 Provide event staging support
  • SITEEVT005 Plan in-house events or functions
  • SITHFAB004 Prepare and Serve Non-Alcoholic beverage
  • SITHFAB011 Provide Advice On Beer, Sprits and Liqueurs
  • SITHFAB014 Provide Silver Service
  • SITHFAB006 Provide Room Service
  • SITHFAB002 Provide Responsible Service of Alcohol
  • SITXMPR001 Coordinate production of brochures and marketing materials
  • SITXMPR002 Create a promotional display or stand
  • SITXMPR003 Plan and implement sales activities
  • SITXMPR004 Coordinate marketing activities
  • SITXMPR005 Participate in cooperative online marketing initiatives
Class Description

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Possible job titles include:
• bar supervisor or team leader
• concierge
• duty manager
• food and beverage supervisor or team leader
• front office supervisor or team leader
• housekeeping supervisor or team leader
• gaming supervisor or team leader
• shift manager